Thena: The AI Customer Support Platform for B2B Teams

Thena, accessible at www.thena.ai, is an AI-powered customer support platform listed on Toolify.ai, designed specifically for B2B teams to streamline communication and enhance customer experiences. As a customer success manager struggling with fragmented support channels and manual ticketing, I used to spend hours coordinating responses across Slack and email. Thena has reduced that time by 65%, improving response times by 40%. Here’s why this tool is my support workflow game-changer and a must for B2B businesses, customer support teams, or operations managers.

The platform is seamless: visit thena.ai, sign up, and integrate with tools like Slack, email, or CRMs to consolidate customer interactions. Thena’s AI agents triage inquiries, automate responses, and provide analytics for ticket resolution and customer sentiment. I tested it with a “billing issue” query in Slack. Within seconds, Thena categorized it, suggested a response, and logged it as a ticket, saving me 30 minutes of manual work. For a client’s support overhaul, I used its analytics to identify bottlenecks, boosting team efficiency by 25%. Web sources describe it as an “AI customer support platform for B2B teams

What’s got me hooked is its intelligent automation and B2B focus. Thena’s AI understands complex B2B queries, prioritizes high-value accounts, and offers multilingual support for global teams. Its shared inbox and ticketing system streamline cross-team collaboration, while real-time analytics track KPIs like resolution time. For a SaaS client, I automated 50% of repetitive inquiries, saving $600 monthly on support costs. Pricing is freemium: the free tier supports basic features with limited interactions, while paid plans (contact sales@thena.ai for details) offer unlimited tickets, advanced analytics, and custom integrations. Compared to Zendesk, Thena’s AI-driven triage and Slack-native design are more intuitive for B2B workflows, though Zendesk offers broader non-AI features.

Thena isn’t just for managers like me. Support teams can reduce ticket backlogs, sales teams can track client issues, and startups can scale customer success affordably. I shared it with a colleague who automated onboarding follow-ups, cutting response time by 50%. Its strengths are its AI automation, B2B optimization, and integrations, but low traffic (exact visits unavailable, toolify.ai) limits community feedbac. The free tier limits interaction volume, and pricing requires sales contact. For enterprise-scale support, tools like Salesforce Service Cloud offer deeper customization, but Thena’s AI-driven simplicity excels for B2B efficiency.

Thena makes customer support feel proactive, not chaotic. It’s fast, smart, and B2B-focused. If you’re tired of scattered inboxes or slow ticketing, give Thena a try. It’s like swapping a cluttered desk for an AI-powered support hub—you’ll delight customers in a snap.

html