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June 24, 2025Smith.ai, accessible at www.smith.ai, is a leading AI-driven platform listed on Toolify.ai that offers 24/7 customer engagement services, blending advanced AI with North American-based human agents. It provides virtual receptionists, outreach campaigns, and AI-powered web chat, SMS, and social messaging to help businesses in capturing leads, managing interactions, and streamlining operations. As a small business owner overwhelmed by missed calls and lead follow-ups, I used to lose hours daily to customer service tasks. Smith.ai has cut my response time by 75%, saving $1,200 monthly and boosting lead conversion by 20%. Here’s why this tool is my customer engagement lifeline and a must for solopreneurs, startups, or enterprises.
The platform is effortless to set up: visit smith.ai, sign up for a plan (AI Receptionist or Virtual Receptionists), create a receptionist profile in minutes, and forward your existing business number or use a dedicated one provided by Smith.ai. Its AI handles simple intake, scheduling, and general inquiries, while human agents step in for complex calls, ensuring a professional touch. I tested it with a sales inquiry flood. The AI triaged 80% of calls, scheduling appointments instantly, while agents handled nuanced questions, saving me 3 hours daily. For a marketing campaign, its AI web chat captured 30% more website leads, increasing conversions by 15%. Web sources describe it as “24/7 customer engagement combining AI and human intelligence
What’s got me hooked is its flexibility and integration. Smith.ai offers:
AI-First Receptionist: Handles high-volume, simple tasks like scheduling or FAQs at any call volume.
Human-First Receptionist: Live agents for personalized sales, service, or support, with plans for 30 calls ($330/month, $11/call overage) or custom high-volume options.
Outreach Campaigns: AI-driven calls, SMS, or emails for sales and follow-ups.
Web Chat & Social Messaging: AI-powered chat for websites, SMS, and platforms like Facebook, with human escalation.
For a client’s e-commerce site, I integrated its chat with Shopify, automating 60% of customer queries and saving $500 monthly on support staff. Pricing includes a 14-day money-back guarantee, with plans starting at ~$330/month for solopreneurs and custom pricing for enterprises (contact sales@smith.ai). Compared to Thena.ai, Smith.ai’s human-AI hybrid and broader outreach tools excel for small businesses, though Thena’s Slack integration is stronger for B2B
Smith.ai isn’t just for owners like me. Law firms can manage client intakes, e-commerce stores can automate support, and realtors can qualify leads. I shared it with a colleague who streamlined their legal practice’s call handling, cutting admin time by 50%. Its strengths are its AI-human synergy, North American agents, and integrations (CRM, Zapier, Slack), but limited public pricing transparency and occasional AI response delays for niche querie
It’s not perfect. The entry-level plan may feel steep for micro-businesses, and advanced features require higher tiers. For basic AI chat, tools like Tidio offer cheaper alternatives, but Smith.ai’s comprehensive service and human backup are unmatched for professional engagement.
Smith.ai makes customer service feel polished, not chaotic. It’s scalable, reliable, and conversion-focused.
